Terms & Conditions
Terms & Conditions of Sale at Actus Manufacturing
All purchases of products and/or services through Actus Manufacturing are governed by this Terms & Conditions of Sale Agreement. Please read it carefully before making a purchase online with us. While we take pride in our hassle-free service, it is necessary to highlight specific procedures for completing your purchase transaction with us.
Purchase Procedures & Information
When you click on the "BUY", "SUBMIT", "CHECKOUT" or similar button on a product or service screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.
Actus Manufacturing offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please Contact Us and we will be pleased to assist you.
We guarantee our products to be free of manufacturer defects. If for any reason you are not satisfied with a product, please Contact Us. If you are dissatisfied for any reason, your responsibility to us is to keep your original purchase in its original packaging along with your sales receipt. We will not be responsible for crediting your purchase costs nor your shipping costs upon return of your products without our consent. If your item was damaged during shipment, please contact us and we will assist you with the filing of a claim with the shipping company.
If you are not satisfied with your item(s), you may return, with our expressed consent, the items to us within a period of 30 days. All original shipping & handling costs, and special order fees when applicable, are non-refundable unless we made a shipping error. Should we approve the return of an item, you will be responsible to pay shipping costs even in the event that a product is exchanged or warranted by Actus Manufacturing. Some items, particularly but not limited to special order items, may be subject to a restocking fee as high as 20% of your purchase price. Some items purchased may not be returned at all so please take care in making a purchase.
We work with all of our customers to effectively process warranty claims. Your warranty claim with Actus Manufacturing must be initiated by contacting Actus Manufacturing giving a description of the product and request a Return Material Authorization (RMA) form. Please wait to return merchandise to Actus until we provide a RMA form. After receipt of an RMA authorization form, please return the product, freight prepaid, to Actus Manufacturing. If found to be defective, and if all return freight charges have been prepaid, or authorization to return freight collect is received, Actus will repair or replace the product, at our option, and return it to the customer.
In emergency cases where it becomes impractical to wait for warranty consideration by Actus, parts will be shipped on account to the customer pending warranty evaluation. Customers without an established account with Actus will be shipped parts on credit card, C.O.D. or cash in advance. Upon completion of the warranty evaluation, the customer will be reimbursed for the charges if the warranty covers the parts.
Consumers doing business online at Actus Manufacturing hereby expressly agree to be responsible for all shipping costs of any items to and from our warehouse for any reason whatsoever except whereas we make a mistake in delivery of the item to you.
Order Fulfillment Schedule:
Shipment of your order is often completed on the day we receive your order when the product is in stock and your order is received prior to 3:00 pm Central Time. Special circumstances can cause us to be unable to ship your order on the day we receive it so we define Standard Fulfillment to be executed within 1 to 3 business days. Special order items may have longer fulfillment schedules and we make every attempt to offer delivery schedules to you in written emails which acknowledge your special order items. If you require special delivery of your order by Next Day Air or Second Day Air service, please contact us by telephone prior to placing the order. This will assure that we have a personal representative available to fill your order in accordance with your special needs.
Order Review by Actus Manufacturing:
Shipping charges quoted on our website are intended to reflect actual shipping costs incurred by your shipping courier plus handling charges for special packing materials and procedures which will assure the safe arrival of your parts at your shipping destination. Although our online shipping calculators are very handy for planning shipping costs for your purchases, they are not 100% accurate. Shipping costs tend to change with larger and more complicated orders which will likely require multiple packages for shipping. Shipping costs can change for many reasons and are subject to our review upon receipt of your order. Once we have reviewed your order (normally within 2 to 24 hours), you will receive an email that will either accept your order or one that will suggest changes to your order, subject to your review and approval. If we suggest changes to your order, we will confirm our shipping method, packaging details, ACTUAL shipping charges, scheduled shipping date, and your scheduled date for receipt of the shipment. Once this email is sent to you, we will await your approval of the FINAL order details before your order is processed by www.actusinc.com.
Payment Processing at Actus Manufacturing:
When paying by credit card on our site, your payment IS NOT immediately and automatically processed by our website. Your credit card is pre-authorized by Authorize.net and your payment details are transmitted to us on our encrypted server. The processing of the payment for your order is delayed to be sure that your order is received by us in a deliverable and acceptable format. Once we have reviewed your order, we may approve it as received and continue to process your payment after we have sent you notification that we have accepted your order. If the order is not immediately approved, we will recommend changes to your order as noted above. During our order review process, your payment is NOT processed until we receive your final approval of our Modified Order Agreement.
Once we do process payment, payment is processed in the name of Actus Manufacturing. If you have any questions, please feel free to contact us.
All of your shipments from www.actusinc.com are delivered by Actus Manfacturing. Our shipments of YOUR products are offered F.O.B. Point of Origin. This means you are responsible for the package once it leaves our dock. Shipping loss or damage is the responsibility of the carrier - not www.actusinc.com. Your ability to be compensated through the carrier is dependent on the service which you elect. Please choose your carrier and service carefully. If you have any questions related to shipping services, every carrier describes its services and responsibilities in extensive detail on their respective website(s).
International Duties & Value Added Taxes:
International customers may be subject to taxes, duties, and/or customs fees upon receipt of their order. Under no circumstances have we stated or implied that www.actusinc.com has paid or will pay your taxes due to your local tax authorities. DO NOT refuse your shipment to avoid your tax obligations! We will not credit you any expense incurred as a result of your refusal of a shipment. Please see also UNDELIVERABLE PACKAGES below.
Due to varying custom laws, we cannot advise you if you will incur custom fees. Please check with your local customs department if you have questions related to importation of products from the United States!
International and domestic customers beware! Unless we made an error in processing your shipment, you are responsible to assure package delivery services. You are responsible to provide an accurate shipping address; and, if your signature is required upon delivery, you are responsible to be present to receive the delivery. Please be sure to specify your delivery address as necessary to receive your package in a timely manner from the shipping carrier. If we incur additional expense from the carrier for repeated delivery attempts, undeliverable mail, unclaimed mail, adult not present, returned and/or refused packages (unless we made an error), you hereby expressly agree to allow us to charge these additional expenses against your previously authorized credit card payment account.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
After you place an order with us, you should receive an email acknowledgment (normally within 24 hours) to confirm that we have accepted your order. This email will contain the details of your order, the itemized and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order.